Terms and Conditions

1. Introduction

Welcome to Venova ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of the Venova platform and services accessible at venova.cloud (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Acceptance of Terms

By creating an account or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You must be at least 18 years old to use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

4. Subscription and Billing

Venova offers both free and paid subscription plans. Paid plans are billed through our payment processor, Paddle, who acts as the Merchant of Record. Subscription fees are charged in advance on a monthly or annual basis. You authorize Paddle to charge your payment method for the applicable subscription fees. Refunds and cancellations are described in our Refund Policy, in addition to Paddle's buyer terms and applicable consumer protection laws.

We reserve the right to modify pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing period. Failure to pay may result in suspension or termination of your account.

5. Intellectual Property

The Service, including its design, features, and content (excluding user content), is the intellectual property of Venova and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription.

6. User Content

You retain ownership of all content you create, upload, or input into the Service ("User Content"), including business plans, project data, flow diagrams, and other materials. By using the Service, you grant us a limited license to process, store, and display your User Content solely to provide and improve the Service. We do not claim ownership of your User Content.

7. AI-Generated Content

The Service utilizes artificial intelligence to generate suggestions, plans, and other content. AI-generated content is provided "as-is" and should be reviewed by you before reliance. We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose. You are solely responsible for decisions made based on AI-generated content.

8. Prohibited Use

You agree not to: (a) use the Service for any illegal purpose; (b) attempt to gain unauthorized access to the Service or its systems; (c) interfere with or disrupt the Service; (d) reverse engineer or decompile any part of the Service; (e) use automated tools to scrape or extract data from the Service; (f) share your account credentials with third parties; (g) use the Service to develop a competing product.

9. Limitation of Liability

To the maximum extent permitted by law, Venova shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

10. Termination

We may terminate or suspend your access to the Service at any time, with or without cause, upon notice. You may terminate your account at any time by canceling your subscription and contacting support. Upon termination, your right to use the Service ceases immediately. We will make your data available for export for a reasonable period following termination.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Service at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at legal@venova.cloud.